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TERMS

Purchasing/Cancellations/Returns

Terms and Conditions

Purchasing/Cancellations/Returns

 Purchasing Process

 All payments are processed at the moment the order is placed.

 Customer pays $12.95 flat rate shipping. 

The customer holds the sole responsibility of storing and maintaining product in order to maximize shelf life of product.

No order cancellations or returns.

Return Policies

 We will NOT accept product returns or product exchanges.

For product questions, please email us at sales@mtnhorse.com

Changing Orders

No changes can be made once an order has been placed. 

Please see our Order Cancellation Policy if you want to cancel an order and then place a new order. 

We ship best-allowed method via TRACKED UPS, FedEx, USPS or LTL freight. Items ship within 5-10 business days (Monday – Friday are business days EXCLUDING Federal Holidays).

 Assumption of Shipping Liability

While we do our best to ensure that your product reaches your door as quickly and as trouble-free as possible, we simply cannot guarantee that the shipping carrier (for example, UPS or FedEx) you select will not damage or lose your product, or that once delivered, your product will not be stolen or damaged. Once your product is delivered to the address you have provided, you assume all responsibility for its safety and hereby explicitly release Mountain Horse, LLC  (DBA GlobalOrdnance.com) from all liability and responsibility thereafter.

 Release of Liability and Agreement to Indemnify and Defend

While Mountain Horse, LLC (a Global Ordnance company) strives to offer high quality products and excellent customer service, it is merely a retailer of products that are designed, manufactured, and tested by other companies. Therefore, I understand and acknowledge that Mountain Horse, LLC shall not be liable for any claims and/or damages, or for the breach of any warranty, express or implied, whether of merchantability or fitness for any purpose or otherwise, whatsoever.

Furthermore, I understand and acknowledge that Mountain Horse, LLC expressly disclaims any and all liability for the accuracy of information provided to me, and for how I use information provided to me, by Mountain Horse, LLC, and I understand and acknowledge that Mountain Horse, LLC cannot be held liable for how I or anyone else uses any information I receive from Mountain Horse, LLC. Therefore, I explicitly agree to release, hold harmless, indemnify, and pay to defend Mountain Horse, LLC and its owners, agents, officers, and employees against any resulting damages and/or civil liability or criminal prosecution arising from or related to my use of information provided by Mountain Horse, LLC .

By placing an order with Mountain Horse, LLC, I understand and acknowledge that I alone am responsible for how the product I purchased from Mountain Horse, LLC is used by me and by any other party. I explicitly agree to release, hold harmless, indemnify, and pay to defend Mountain Horse, LLC and its owners, agents, officers, and employees against any resulting damages and/or civil liability or criminal prosecution arising from or related to the products I have purchased, to include but not limited to the use of the product, the storage of the product, and the transportation of the product. In the event that any other party files a claim of any kind against Mountain Horse, LLC, I will indemnify and pay to defend Mountain Horse, LLC and its owners, agents, officers, and employees against any resulting civil liability or criminal prosecution.

Jurisdiction

In the event that I choose to file a complaint against Mountain Horse, LLC or any of its owners, agents, officers, or employees, I agree that such a complaint must be filed within a court located in Sarasota County, Florida. I agree that any complaints filed within any other jurisdiction shall be immediately removed to a court within Sarasota County, Florida and I agree to reimburse Mountain Horse, LLC  and its owners, agents, officers, and employees for any costs they may each incur in defending against the complaint or effecting its removal until such time that the complaint is properly filed within a court located in Sarasota County, Florida.

 Governing Law

I understand and acknowledge that Florida law will govern exclusively: my purchase and use of any products from mtnhorse.com; any information I receive from mtnhorse.com; any legal action instituted against me by Mountain Horse, LLC; and any legal action that I institute, or that someone else institutes as a result of my actions, against Mountain Horse, LLC.

 Class Action Waiver

I expressly agree that any dispute resolution proceedings, including but not limited to, litigation, arbitration, and mediation, will be conducted only on an individual basis and not in a class, consolidated, or representative action. By making this express agreement, I acknowledge and affirm that this is a knowing, voluntary, and permanent waiver of any right to bring federal, state, or local claims as any part of, or on behalf of, any class or any other individuals, before a court or other tribunal.

Trademarks and Copyright

I expressly acknowledge that all content on the website mtnhorse.com is copyrighted by Mountain Horse, LLC. I further acknowledge that I have been made aware that the trademark “Mountain Horse” has been registered in the U.S. Patent and Trademark Office by Global Ordnance, LLC. Further, any harvesting, scraping or electronic copying of the site in whole or in part is expressly forbidden. 

 

Our legendary customer service is a big part of what sets us apart from the competition. We are committed to consistently exceeding our customers’ expectations. Our mission is to discover and facilitate a need far before a problem arises.

Contact Us Toll-Free for Immediate Assistance.
Have a question or need a quote?
Call us at (844) 684-8324
or email us and we’ll respond within 24 hours.

 Contact Our Customer Relations Team Today.